Return Policy

Because NormaLyte products are considered perishable and consumable, we are unable to accept returns or exchanges once the product has left our facility. This policy helps ensure the safety, quality, and integrity of all NormaLyte products our customers receive.

In the unlikely event that an item arrives damaged, defective, or materially different from what was ordered, please contact us within 7 days of delivery. Our customer care team will review the issue and work with you to provide an appropriate resolution — which may include a replacement or refund at our discretion.

To help us resolve your concern quickly, please include your order number, a description of the issue, and photos (if applicable) when contacting us.

INTERNATIONAL PACKAGE REFUSALS

For international orders outside of the U.S., if a package is returned to us unopened and unused because of a unpaid duties/taxes or if the item was never claimed, we will issue an in store credit for the product cost only.

Please note that shipping fees are non-refundable, regardless of the reason.

REFUND EXCEPTIONS

Our refund policy is not law.  Some exceptions may apply to all requests regardless of the policy above.  For this, we reserve the right to take it on a case-by-case basis and may deviate from this policy.

Normalyte ORS Oral Rehydration Salt Electrolyte Powder

Shipping

FREE SHIPPING

Qualifying orders over $100 will ship free using USPS Priority Mail. Shipping time will vary based on location.  Must be within the U.S. to receive free shipping benefits.  The only exception is the shipping and handling fees that will apply to free samples in your shopping cart.

SHIPPING TIMELINE

Domestic orders are shipped the next day, and typically take between 2-4 business days to arrive.  Arrival depends on your location.  Please see the map from USPS.

INTERNATIONAL SHIPPING

We can ship NormaLyte internationally with the exception of Mexico.  We recommend choosing USPS for shipping as it tends to be the most economical.  We do not set the shipping rates for international shipping and it can be costly.  To spread the cost out we recommend purchasing NormaLyte in bulk.  

Please be aware some countries require duties and taxes to be paid by the purchaser before it can be delivered.  These are added after they leave our facility.  Read more about international shipping here.

What is Postural Orthostatic Tachycardia Syndrome (POTS)

Postural Orthostatic Tachycardia Syndrome (POTS) is a form of dysautonomia that disrupts blood flow, causing symptoms like dizziness, rapid heart rate, fainting, fatigue, brain fog, and poor temperature regulation—often mistaken for anxiety.

How Normalyte Helps:

Dehydration can worsen POTS symptoms. Normalyte’s medical-grade Oral Rehydration Salts (ORS) are designed to restore hydration and balance electrolytes, helping reduce lightheadedness and fatigue.

First-time user?

Try a FREE sample of Normalyte ORS and feel the difference.

👉 [Get Your Free Sample]

Don't take our word for it

★★★★★

Just what I needed

I like the convenience of the capsules. I can get my sodium in all at once and early in the morning without having to drink a bunch of water plus a hydration pack to feel well. I’ve read some reviews that say these are horse pills, but they are absolutely not. They are smaller than my other supplements and I can take two at a time. I do need to take them with something in my stomach. Plus, the price is so much better than hydration packs from other brands.

Blythe Poston

Maryville, Illinois

★★★★★

Normalyte sodium/ potassium capsules

These work really well for my daughter. The salt tablets the dr prescribed made her really sick to her stomach. These have really helped with her POTS symptoms . Glad we discovered your product!

Patti Kenney

Kalamazoo, Michigan

★★★★★

These keep me going and able to be active. Helped stop having issues with seizures from dehydration (EDS/POTS related) and muscle spasms. So thankful to have found this product!

Carissa 

Portland, Oregon

★★★★★

Love these electrolytes capsules, improve my symptoms more than any other I’ve taken!

Madeline Denman

Chicago, Illinois

★★★★★

My Daughter finds these Helpful

I have these on auto-ship for my daughter - She finds them very helpful. The last two deliveries had a few broken capsules - which make it a little messy. Probably just a fluke...

CV 

Devon, Pennsylvania