Return Policy
Because NormaLyte products are considered perishable and consumable, we are unable to accept returns or exchanges once the product has left our facility. This policy helps ensure the safety, quality, and integrity of all NormaLyte products our customers receive.
In the unlikely event that an item arrives damaged, defective, or materially different from what was ordered, please contact us within 7 days of delivery. Our customer care team will review the issue and work with you to provide an appropriate resolution — which may include a replacement or refund at our discretion.
To help us resolve your concern quickly, please include your order number, a description of the issue, and photos (if applicable) when contacting us.
INTERNATIONAL PACKAGE REFUSALS
For international orders outside of the U.S., if a package is returned to us unopened and unused because of a unpaid duties/taxes or if the item was never claimed, we will issue an in store credit for the product cost only.
Please note that shipping fees are non-refundable, regardless of the reason.
REFUND EXCEPTIONS
Our refund policy is not law. Some exceptions may apply to all requests regardless of the policy above. For this, we reserve the right to take it on a case-by-case basis and may deviate from this policy.

Shipping
FREE SHIPPING
Qualifying orders over $100 will ship free using USPS Priority Mail. Shipping time will vary based on location. Must be within the U.S. to receive free shipping benefits. The only exception is the shipping and handling fees that will apply to free samples in your shopping cart.
SHIPPING TIMELINE
Domestic orders are shipped the next day, and typically take between 2-4 business days to arrive. Arrival depends on your location. Please see the map from USPS.

INTERNATIONAL SHIPPING
We can ship NormaLyte internationally with the exception of Mexico. We recommend choosing USPS for shipping as it tends to be the most economical. We do not set the shipping rates for international shipping and it can be costly. To spread the cost out we recommend purchasing NormaLyte in bulk.
Please be aware some countries require duties and taxes to be paid by the purchaser before it can be delivered. These are added after they leave our facility. Read more about international shipping here.



