Return Policy

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

WITHIN 14 DAYS OF DELIVERY

You may return new, unopened items for a full refund. 

If the return is a result of our error (you received an incorrect or defective item, etc.) we will either pay return shipping costs or we may send a replacement.  

If the return is for any other reason, you may incur return shipping fees that will be deducted from your refund.  Some exceptions may apply.*

15 DAYS AFTER DELIVERY

No refund or exchange will be accepted. Some exceptions may apply.*

USED ITEMS

Open product is not eligible for a return.  If the item is returned and has been used in any way, no refund will be issued. Some exceptions may apply.*

INTERNATIONAL RETURNS/REFUNDS

Returns/Exchanges

We do not accept returns or exchanges for orders shipped outside the United States due to international shipping and customs complexities. Please review product details carefully before purchase. For assistance, feel free to contact our customer support team.

Package Refusals

For international orders outside of the U.S., if a package is returned to us unopened and unused because of a unpaid duties/taxes or if the item was never claimed, we will issue a refund for the product cost only. Please note that shipping fees are non-refundable, regardless of the reason for return, including cases where the customer declines to pay duties, taxes, or other import fees.

*REFUND EXCEPTIONS

Our refund policy is not law.  Some exceptions may apply to all refund requests regardless of the policy above.  For this, we reserve the right to take it on a case-by-case basis and may deviate from this policy.

TIMELINE OF REFUND

You should expect to receive your refund within approximately two to three weeks of giving your package to the return shipper.  However, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Normalyte ORS Oral Rehydration Salt Electrolyte Powder

Shipping

FREE SHIPPING

Qualifying orders over $100 will ship free using USPS Priority Mail. Shipping time will vary based on location.  Must be within the U.S. to receive free shipping benefits.  The only exception is the shipping and handling fees that will apply to free samples in your shopping cart.

SHIPPING TIMELINE

Domestic orders are shipped the next day, and typically take between 2-4 business days to arrive.  Arrival depends on your location.  Please see the map from USPS.

INTERNATIONAL SHIPPING

We can ship NormaLyte internationally.  We recommend choosing USPS for shipping as it tends to be the most economical.  We do not set the shipping rates for international shipping and it can be costly.  To spread the cost out we recommend purchasing NormaLyte in bulk.  

Please be aware some countries require duties and taxes to be paid by the purchaser before it can be delivered.  These are added after they leave our facility.  Read more about international shipping here.

What is Postural Orthostatic Tachycardia Syndrome (POTS)

Postural Orthostatic Tachycardia Syndrome (POTS) is a form of dysautonomia that disrupts blood flow, causing symptoms like dizziness, rapid heart rate, fainting, fatigue, brain fog, and poor temperature regulation—often mistaken for anxiety.

How Normalyte Helps:

Dehydration can worsen POTS symptoms. Normalyte’s medical-grade Oral Rehydration Salts (ORS) are designed to restore hydration and balance electrolytes, helping reduce lightheadedness and fatigue.

First-time user?

Try a FREE sample of Normalyte ORS and feel the difference.

👉 [Get Your Free Sample]

Don't take our word for it

★★★★★

Just what I needed

I like the convenience of the capsules. I can get my sodium in all at once and early in the morning without having to drink a bunch of water plus a hydration pack to feel well. I’ve read some reviews that say these are horse pills, but they are absolutely not. They are smaller than my other supplements and I can take two at a time. I do need to take them with something in my stomach. Plus, the price is so much better than hydration packs from other brands.

Blythe Poston

Maryville, Illinois

★★★★★

Normalyte sodium/ potassium capsules

These work really well for my daughter. The salt tablets the dr prescribed made her really sick to her stomach. These have really helped with her POTS symptoms . Glad we discovered your product!

Patti Kenney

Kalamazoo, Michigan

★★★★★

These keep me going and able to be active. Helped stop having issues with seizures from dehydration (EDS/POTS related) and muscle spasms. So thankful to have found this product!

Carissa 

Portland, Oregon

★★★★★

Love these electrolytes capsules, improve my symptoms more than any other I’ve taken!

Madeline Denman

Chicago, Illinois

★★★★★

My Daughter finds these Helpful

I have these on auto-ship for my daughter - She finds them very helpful. The last two deliveries had a few broken capsules - which make it a little messy. Probably just a fluke...

CV 

Devon, Pennsylvania