Shipping and Returns Policy

Name: NormaLyte Grape Hydration Bag - 30 Sticks - FSA/HSA Eligible Item
Brand: NormaLyte
SKU: IJ-J2PE-1ZPM
Price: 39.99 USD
Availability: InStock

Updated: February 3 2026

— Return Policy —

This item is non-returnable due to potential safety risk as an ingestible product, but if the item arrives damaged or defective, you may request a refund or replacement by providing an image of the item and its defects. This policy helps ensure the safety, quality, and integrity of all NormaLyte products our customers receive.

In the unlikely event that an item arrives damaged, defective, or materially different from what was ordered, please contact us at info@normalyte.com or call 1-877-ORS-SALT within 30 days of delivery. Our customer care team will review the issue and work with you to provide an appropriate resolution — which may include a replacement, refund, store credit at our discretion.

REFUNDS & RESOLUTION OPTIONS
When eligible, we’re happy to offer one of the following:

A replacement or reshipment at no additional cost (when applicable and agreed upon), or
Store credit equal to the affected item’s value (valid for 12 months)

Refunds are not available for reasons including, but not limited to: buyer’s remorse, change of mind, incorrect item selection, or refusal to accept delivery.

To help us assist you as quickly as possible, please include your order number, a description of the issue, photos (if applicable), the lot number/expiration date, and a valid phone number when contacting us.

ADDRESS ACCURACY
We are not responsible for delays or losses due to incorrect or incomplete addresses. Address changes must be requested immediately. Once an order is packed or shipped changes are not guaranteed, and may be subject to re-shipping charges.

ORDER CANCELLATIONS
Cancellations are possible before an order enters fulfillment. Once a shipping label is created, or the order has shipped, cancellation is not guaranteed.

FRAUD, ABUSE, & SAFET
We may decline refund requests that show signs of fraud, abuse, excessive or repeated claims, or any conflict with our product safety guidelines.

CHARGEBACKS
Submitting a chargeback before giving us the opportunity to assist may delay the resolution process. In response to chargebacks, we provide carriers’ proof of delivery and any necessary product evidence.

INTERNATIONAL PACKAGE REFUSALS
Any duties, taxes, or brokerage fees are the responsibility of the recipient. For international orders outside of the U.S., Europe, and Canada, if a package is returned to us unopened and unused because of a unpaid duties/taxes or if the item was never claimed, we will issue an in store credit for the product cost only.

Please note that shipping fees are non-refundable, regardless of the reason.

REFUND EXCEPTIONS
Some exceptions may apply to all requests regardless of the policy. For this, we reserve the right to take it on a case-by-case basis and may deviate from this policy.

— Shipping Policy —

WHERE WE SHIP

We have local fulfillment centers in the United States, Europe, and Canada. All other countries will have orders processed at our U.S. fulfillment center, and duties/taxes may apply upon delivery.

FREE SHIPPING

Qualifying orders costing over 100 in your local currency will ship free for the countries listed below. Shipping time will vary based on location. The only exception is the shipping and handling fees that will apply to free samples (U.S. only).

Must be in the following countries to qualify for free shipping on orders over 100:

United States
Austria
Canada
Czech Republic
Denmark
France
Germany
Ireland
Netherlands
Spain
Sweden
United Kingdom

SHIPPING TIMELINE

ORDER PROCESSING

Orders are processed within one business day, Monday through Friday, and excluding all major holidays. Cut-off time: orders placed after 10:00 AM local time.

United States: Order arrival depends on your location and carrier. Free shipping is available on orders over $100 USD.

United Kingdom: Shipping time will be dependent on what is chosen at checkout. Free shipping is available on orders over £100.

Europe: Shipping time will be dependent on what is chosen at checkout. Free shipping is available on orders over 100 Euros.

Canada: Shipping time will be dependent on what is chosen at checkout. Free shipping is available on orders over 100 CAD.

LOST IN TRANSIT/NOT DELIVERED

If your order is lost in transit and not received, contact us within 7 days of the delivery scan or expected delivery date. Once confirmed, we’ll refund, replace, or issue store credit.

If tracking shows Delivered but you can’t find your package, first check with neighbors, household members, or building management. We’re happy to help file a carrier claim, and the outcome will depend on the carrier’s investigation.

DAMAGED, MISSING, OR LOST PACKAGES

Damaged on arrival: Please retain all packaging and contact us within 7 calendar days of delivery with photos of the product, packaging, and shipping label.

Missing items: If your order arrives incomplete, contact us within 7 days—we’ll investigate and correct any packing errors.

INTERNATIONAL SHIPPING

We can ship NormaLyte across the world with the exception of Mexico. We recommend choosing USPS for shipping as it tends to be the most economical. We do not set the shipping rates for international shipping and it can be costly. To spread the cost out we recommend purchasing NormaLyte in bulk.

Please be aware some countries require duties VAT/GST, brokerage fees, or other import charges to be paid by the purchaser before it can be delivered. These are added after they leave our facility. Read more about international shipping here. Refusal to pay may result in the package being returned or destroyed by customs; in these cases, shipping and fees are non-refundable.

What is Postural Orthostatic Tachycardia Syndrome (POTS)

Postural Orthostatic Tachycardia Syndrome (POTS) is a form of dysautonomia that disrupts blood flow, causing symptoms like dizziness, rapid heart rate, fainting, fatigue, brain fog, and poor temperature regulation—often mistaken for anxiety.

How Normalyte Helps:

Dehydration can worsen POTS symptoms. Normalyte’s medical-grade Oral Rehydration Salts (ORS) are designed to restore hydration and balance electrolytes, helping reduce lightheadedness and fatigue.

First-time user?

Try a FREE sample of Normalyte ORS and feel the difference.

👉 [Get Your Free Sample]

Don't take our word for it

★★★★★
Just what I needed
I like the convenience of the capsules. I can get my sodium in all at once and early in the morning without having to drink a bunch of water plus a hydration pack to feel well. I’ve read some reviews that say these are horse pills, but they are absolutely not. They are smaller than my other supplements and I can take two at a time. I do need to take them with something in my stomach. Plus, the price is so much better than hydration packs from other brands.
Blythe Poston
Maryville, Illinois

★★★★★
Normalyte sodium/ potassium capsules
These work really well for my daughter. The salt tablets the dr prescribed made her really sick to her stomach. These have really helped with her POTS symptoms . Glad we discovered your product!
Patti Kenney
Kalamazoo, Michigan

★★★★★
These keep me going and able to be active. Helped stop having issues with seizures from dehydration (EDS/POTS related) and muscle spasms. So thankful to have found this product!
Carissa
Portland, Oregon

★★★★★
Love these electrolytes capsules, improve my symptoms more than any other I’ve taken!
Madeline Denman
Chicago, Illinois

★★★★★
My Daughter finds these Helpful
I have these on auto-ship for my daughter - She finds them very helpful. The last two deliveries had a few broken capsules - which make it a little messy. Probably just a fluke...
CV
Devon, Pennsylvania

NormaLyte Grape Hydration Bag - 30 Sticks - FSA/HSA Eligible Item

$39.99

Shipping calculated at checkout.

NormaLyte Grape – FSA/HSA Eligible Electrolyte Powder Packets | Clinically Studied Electrolyte Drink Mix | 30 Count Effective Hydration Sticks

IV-LEVEL HYDRATION SUPPORT WITHOUT THE IV: NormaLyte is among the select few electrolyte replacement products involved in a clinical study, which found that oral hydration salts containing balanced levels of sodium and glucose may serve as a viable alternative to IV Hydration.

QUICK AND EFFECTIVE HYDRATION: NormaLyte isn’t sugar-free because research shows that some amount of sugar is necessary for Sodium absorption via the Sodium-Glucose co-transport mechanism. Rapid absorption also helps reduce the chances of stomach discomfort sometimes caused by Sodium.

CLEAN, ESSENTIAL INGREDIENTS: Packed with electrolytes (850 mg of Sodium, 390 mg of Potassium), NOT with unnecessary additives. NO dyes/colors, NO Stevia, NO Sugar Alcohols, NO Vitamins. This helps maintain optimal osmolarity for effective hydration.

COMMUNITY FOCUSED: Developed by pharmacists, NormaLyte has supported the POTS and dysautonomia community since 2014. NormaLyte is committed to advocacy, awareness, and advancing research in areas where electrolyte and hydration support matter most.

TRUSTED BY PROVIDERS: NormaLyte is trusted by healthcare professionals, including physicians, dietitians, and pharmacists, who help patients manage chronic and acute conditions such as POTS, Sjögren's syndrome, Ulcerative Colitis, Cystic Fibrosis, Crohn's disease, Cancer, Gastroenteritis, and Addison's disease, where maintaining optimal fluid and electrolyte balance is critical to care.

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NormaLyte Orange Hydration Bag - 30 Sticks - FSA/HSA Eligible Item

NormaLyte electrolyte powder packet with orange flavor on a white background

$39.99

Shipping calculated at checkout.

NormaLyte Orange – FSA/HSA Eligible Electrolyte Powder Packets | Clinically Studied Electrolyte Drink Mix | 30 Count Effective Hydration Sticks

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NormaLyte Green Apple Hydration Bag - 30 Sticks - FSA/HSA Eligible Item

$39.99

Shipping calculated at checkout.

NormaLyte Green Apple – FSA/HSA Eligible Electrolyte Powder Packets | Clinically Studied Electrolyte Drink Mix | 30 Count Effective Hydration Sticks

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